10/05/2025, 15:34 - Messages and calls are end-to-end encrypted. Only people in this chat can read, listen to, or share them. Learn more. 10/05/2025, 15:39 - Sebastian: Hello, I've been looking at this page on the DH Furniture website https://dhfurniture.ae/product/modern-wall-decor-tv-panel-contemporary-living-room-design/ 10/05/2025, 15:39 - Dh Furniture: How may I assist you? 10/05/2025, 15:40 - Sebastian: Good afternoon. Yes, I am planning to update my entertainment furniture 10/05/2025, 15:41 - Sebastian: I saw ypur webpage and it seems to be what I am looking for 10/05/2025, 15:41 - Dh Furniture: Ok have you selected any design for media wall in our website 10/05/2025, 15:41 - Dh Furniture: May I know which design you liked? 10/05/2025, 15:43 - Sebastian: I saw a few things I like. But I have many things like amplifiers, turntable, receivers, speakers that need a little bit of a change. Do you do this or the furniture is unchangeable? 10/05/2025, 15:43 - Sebastian: This looks nice SKU:DV_0766767 10/05/2025, 15:45 - Sebastian: Oh. And I have a laser proyector with a 120 in screen, so a few changes could be needed 10/05/2025, 15:46 - Dh Furniture: you can customize whole unit according to your requirements 10/05/2025, 15:47 - Sebastian: That sounds great 10/05/2025, 15:47 - Dh Furniture: 120cm? 10/05/2025, 15:47 - Sebastian: 120 inches 10/05/2025, 15:48 - Dh Furniture: whats your wall size? 10/05/2025, 15:48 - Sebastian: I am not at home today. But eyeballing it I would say 4 meters wide by 2.50 m high 10/05/2025, 15:49 - Dh Furniture: ok because 310cm will be width for your projector screen 10/05/2025, 15:50 - Sebastian: What is the protector screen? 10/05/2025, 15:50 - Dh Furniture: what changes you require? 10/05/2025, 15:50 - Dh Furniture: this one 10/05/2025, 15:50 - Sebastian: Ahh. Proyector πŸ˜… 10/05/2025, 15:50 - Sebastian: I read protector... Sorry 10/05/2025, 15:51 - Dh Furniture: yes sir 10/05/2025, 15:51 - Dh Furniture: what are the changes you want to do 10/05/2025, 15:51 - Sebastian: Tomorrow I can give you the exact measures. Is 120 inches diagonally 10/05/2025, 15:51 - Dh Furniture: Ok sir 10/05/2025, 15:52 - Sebastian: The changes would be to accomodate the equipment 10/05/2025, 15:52 - Dh Furniture: You want to make cabinet type on sides. 10/05/2025, 15:52 - Sebastian: The Turntable and the Projector wpuld bebon top 10/05/2025, 15:52 - Dh Furniture: Ok 10/05/2025, 15:52 - Sebastian: But the amplifiers and the receiver would need a compartment below 10/05/2025, 15:53 - Sebastian: Maybe removing a door is the only necessary tging to do 10/05/2025, 15:53 - Sebastian: Thing 10/05/2025, 15:53 - Dh Furniture: So below you want to make open shelves 10/05/2025, 15:54 - Sebastian: Yes. And this equipments have tons of cables, so it would be necessary to come up with ideas to deal with it 10/05/2025, 15:54 - Dh Furniture: Ok sure 10/05/2025, 15:54 - Dh Furniture: Where you are located sir? 10/05/2025, 15:54 - Sebastian: Dac Hills 2 10/05/2025, 15:54 - Sebastian: Damac 10/05/2025, 15:55 - Dh Furniture: Ok sir 10/05/2025, 15:55 - Dh Furniture: I think it's better to visit the site and discuss? 10/05/2025, 15:55 - Sebastian: Absolutely 10/05/2025, 15:55 - Dh Furniture: Ok sir we can visit tomorrow 10/05/2025, 15:56 - Dh Furniture: For visiting our company policy is 200 aed is visiting charges that will be less from your bill once you place order 10/05/2025, 15:56 - Dh Furniture: For that I need your good name email address and pin location 10/05/2025, 15:57 - Sebastian: Ok. That is reasonable 10/05/2025, 15:57 - Sebastian: Obviously is impossible to give a price. But can you give me a range about how much this could cost? 10/05/2025, 15:58 - Sebastian: Before commiting to a visit 10/05/2025, 15:59 - Dh Furniture: For 4mW*3mH wall size with the customization you are telling me it will cost you between 5500-6000 aed 10/05/2025, 15:59 - Dh Furniture: With customization 10/05/2025, 15:59 - Dh Furniture: Delivery and installation is free 10/05/2025, 16:00 - Dh Furniture: That's rough price 10/05/2025, 16:01 - Dh Furniture: Exact price we can give after visiting the site 10/05/2025, 16:01 - Sebastian: Ok. I will get back to you tomorrow. I will try to give you a drawing and real measures. So we can book a visit on monday 10/05/2025, 16:01 - Dh Furniture: Ok sir 10/05/2025, 16:02 - Sebastian: Tomorrow afternoon. I come home at 5 am, so I will wake up late 10/05/2025, 16:02 - Dh Furniture: ok sir 10/05/2025, 16:03 - Sebastian: Thank you very much for your help... It looks that you are what we are looking for 10/05/2025, 16:04 - Dh Furniture: welcome sir no issues i am here to assist you with any question you have 10/05/2025, 16:04 - Dh Furniture: if you have any design from google we can make also 10/05/2025, 16:14 - Sebastian: Awesome 11/05/2025, 09:08 - Dh Furniture: Good morning 11/05/2025, 09:08 - Dh Furniture: Any update sir? 11/05/2025, 11:50 - Sebastian: Good morning. Yes... I took some measures 11/05/2025, 11:51 - Sebastian: It would be based on this 11/05/2025, 11:51 - Sebastian: 11/05/2025, 11:52 - Sebastian: SKU:DV_0794238 11/05/2025, 11:52 - Sebastian: And the idea is modify the media center 11/05/2025, 11:54 - Dh Furniture: Ok 11/05/2025, 11:54 - Dh Furniture: May I know what sizes you require 11/05/2025, 11:54 - Sebastian: 3.4 meters long. 45 cm height and 60 cm deep 11/05/2025, 11:54 - Dh Furniture: Only drawers? 11/05/2025, 11:55 - Sebastian: With shelves below the top of 20 cm height 11/05/2025, 11:55 - Dh Furniture: You don't require cabinet? 11/05/2025, 11:55 - Sebastian: Below that cabinets 11/05/2025, 11:55 - Sebastian: 11/05/2025, 11:55 - Dh Furniture: Sir I didn't get you because the sizes you are giving I think it's wrong 11/05/2025, 11:55 - Sebastian: This is my current one 11/05/2025, 11:56 - Sebastian: Something like this 11/05/2025, 11:56 - Sebastian: But longer and deeper shelves 11/05/2025, 11:56 - Dh Furniture: Ok let me make sketch for you 11/05/2025, 11:57 - Sebastian: That sounds nice 11/05/2025, 11:57 - Sebastian: A sketch will help 11/05/2025, 12:02 - Dh Furniture: 11/05/2025, 12:02 - Dh Furniture: It will be coming like this 11/05/2025, 12:03 - Dh Furniture: Horizontal music box will go on drawers area 11/05/2025, 12:03 - Dh Furniture: Vertical 2 will be 1 on each side cabinet 11/05/2025, 12:04 - Sebastian: That is the main idea... I will work on a sketch. Give me some time. 11/05/2025, 12:04 - Dh Furniture: Ok 11/05/2025, 14:11 - Sebastian: We are working on the design with the wife. We have a problem with the whidth. The projector has to be about 65 cm from the wall, so that would make the furniture very very big 11/05/2025, 14:13 - Sebastian: We were wondering if there is a way to put a moving platform, so we can move the projector from close to the wall to far from the wall 11/05/2025, 14:14 - Sebastian: The idea is to make the furniture 35 cm wide. With a platform in the center, extensible to 70 cm 11/05/2025, 14:15 - Dh Furniture: For tv units maximum depth we can do is 40cm 11/05/2025, 14:15 - Dh Furniture: If bigger then that it will be too heavy and difficult to fix on wall 11/05/2025, 14:15 - Dh Furniture: What is size for your turntable 11/05/2025, 14:15 - Sebastian: It can't be fixed to the wall 11/05/2025, 14:16 - Dh Furniture: You want drawers on the floor? 11/05/2025, 14:16 - Sebastian: Small legs with drawers on the floor 11/05/2025, 14:16 - Dh Furniture: Ok got it 11/05/2025, 14:17 - Sebastian: Movable, so I can connect the dozens of cables 11/05/2025, 14:17 - Dh Furniture: Cabinets will be wall hanging and drawers on the floor 11/05/2025, 14:17 - Dh Furniture: That will be movable 11/05/2025, 14:17 - Dh Furniture: Or we can do one thing we can make cabinets floating and drawers on the floor 11/05/2025, 14:18 - Dh Furniture: We will give some space between drawers and cabinets 11/05/2025, 14:20 - Sebastian: I got confused πŸ˜… 11/05/2025, 14:20 - Dh Furniture: I just give suggestions sir 11/05/2025, 14:20 - Dh Furniture: πŸ˜ƒ 11/05/2025, 14:21 - Sebastian: Yes, this requires a lot of your experience. But I lost track of the discussion 11/05/2025, 14:21 - Sebastian: Can you come on Tuesday? 11/05/2025, 14:21 - Dh Furniture: Sure sir 11/05/2025, 14:21 - Dh Furniture: What time you are available? 11/05/2025, 14:22 - Sebastian: All day. So just let me know when os best for you 11/05/2025, 14:22 - Dh Furniture: Afternoon time? 11/05/2025, 14:22 - Sebastian: Sure 11/05/2025, 14:22 - Dh Furniture: Between 1-3pm 11/05/2025, 14:22 - Sebastian: πŸ‘πŸΌ 11/05/2025, 14:22 - Dh Furniture: Ok sir 11/05/2025, 14:24 - Sebastian: The basics we are thinking: 4.4 meters long 35 cm width 40 cm hight 11/05/2025, 14:25 - Sebastian: A movable platform for the projector. So it can move upt to 70 cm from the wall 11/05/2025, 14:27 - Sebastian: In the shelves I have to accomodate a receiver (44x32x17) plus breathing space 11/05/2025, 14:27 - Dh Furniture: Sure sir we will visit take sizes and look what we can do 11/05/2025, 14:27 - Sebastian: A center speaker (40x20x14) plus space to move air 11/05/2025, 14:28 - Dh Furniture: No problem 11/05/2025, 14:28 - Sebastian: Yes. That is best 12/05/2025, 14:32 - Dh Furniture: good afternoon sir 12/05/2025, 14:33 - Dh Furniture: sir tomorrow we can visit between 1-3pm sir? 12/05/2025, 14:41 - Sebastian: Yes. No problem 12/05/2025, 14:41 - Sebastian: Can you narrow down the time? 12/05/2025, 14:41 - Dh Furniture: What time you are available sir 12/05/2025, 14:42 - Sebastian: I have the day off. So what is best for you. 12/05/2025, 14:43 - Sebastian: But I do not want to be stuck at home. So if you can give me a time, I would appreciate it 12/05/2025, 14:43 - Sebastian: Oh. And can you send me the ID and the commercial licence, so I can ask for the entry permit. 12/05/2025, 14:43 - Sebastian: location: https://maps.google.com/?q=24.996951,55.3976784 12/05/2025, 14:44 - Sebastian: This is my location. Damac Hills 2. Juniper 35 12/05/2025, 14:47 - Dh Furniture: For visiting its not required sir only for delivery it's required 12/05/2025, 14:48 - Dh Furniture: Between 1pm-1:30pm I will be there 12/05/2025, 14:48 - Dh Furniture: Sir kindly share me your good name and email address so I can send you payment link for visiting charges sir 12/05/2025, 14:48 - Sebastian: Great.. I will be here 12/05/2025, 14:48 - Sebastian: Sebastian Salazar 12/05/2025, 14:49 - Sebastian: sebastian.salazar.767300@gmail.com 12/05/2025, 14:49 - Dh Furniture: Ok sir 12/05/2025, 14:50 - Dh Furniture: I sent you link sir kindly check your email 12/05/2025, 14:55 - Sebastian: Yes. I received it. I'll pay it after your visit πŸ‘πŸΌ 12/05/2025, 14:55 - Dh Furniture: Sir it's before visit because I have to send payment proof to confirm time slot for tomorrow 12/05/2025, 14:57 - Sebastian: Oh. I had bad experiences before. So I guess I will have to find some other company 12/05/2025, 14:57 - Dh Furniture: Don't worry sir we are legit company 12/05/2025, 14:57 - Dh Furniture: I can share you our location also 12/05/2025, 14:57 - Dh Furniture: I can share you our trade license also sir 12/05/2025, 14:57 - Sebastian: Can it be 100 today and 100 after the visit? 12/05/2025, 14:58 - Dh Furniture: Ok I will revise the payment and send you new link 12/05/2025, 14:58 - Sebastian: Ok 12/05/2025, 14:58 - Dh Furniture: I sent sir 12/05/2025, 14:59 - Sebastian: Sorry. I had the same situation with a Air conditioning company. Still waiting after 6 months. Luckily not a lot of money 12/05/2025, 14:59 - Dh Furniture: Don't worry sir I send new link for you 12/05/2025, 15:00 - Dh Furniture: We want our customers to be happy and satisfied 12/05/2025, 15:00 - Dh Furniture: Update me once you done with payment sir 12/05/2025, 15:03 - Dh Furniture: Only media wall you required sir ryt? 12/05/2025, 15:04 - Dh Furniture: Because I will bring materials according to what u require 12/05/2025, 15:06 - Sebastian: Well. We have to get some furniture for the dining/livingroom. And remove a closet and transform it on a book shelf 12/05/2025, 15:07 - Sebastian: 12/05/2025, 15:07 - Dh Furniture: Ok sir but you need fabric material also? For dinning chairs and sofa 12/05/2025, 15:07 - Dh Furniture: U want to replace this sir? 12/05/2025, 15:07 - Sebastian: Sofa we have. My wife wants to refabric the dining chairs 12/05/2025, 15:07 - Sebastian: Yes. Make that closet a bookshelf 12/05/2025, 15:08 - Dh Furniture: Ok sor 12/05/2025, 15:08 - Dh Furniture: Sir 12/05/2025, 15:08 - Sebastian: We need a coffee table and something for a lateral wall 12/05/2025, 15:08 - Dh Furniture: No problem we can make it 12/05/2025, 15:08 - Dh Furniture: Ok sir I will bring material accordingly 12/05/2025, 15:08 - Sebastian: Basically we have the sofas and the table. We need the rest 12/05/2025, 15:08 - Dh Furniture: Ok sir 12/05/2025, 15:08 - Dh Furniture: I will be there between 1 to 1:30pm 12/05/2025, 15:09 - Sebastian: Great. We will be here 12/05/2025, 15:10 - Dh Furniture: ok sir see you tomorrow sir 12/05/2025, 15:10 - Sebastian: πŸ‘‹πŸ» 13/05/2025, 12:09 - Dh Furniture: good afternoon sir 13/05/2025, 12:09 - Sebastian: Hello 13/05/2025, 12:10 - Dh Furniture: i will leave in 10-15 min sir so around 1pm-1:15pm i will be there 13/05/2025, 12:10 - Dh Furniture: kindly update me that you are available 13/05/2025, 12:10 - Sebastian: Ok. We will be here 13/05/2025, 12:10 - Dh Furniture: ok sir thank you 13/05/2025, 12:47 - Dh Furniture: Hello sir 13/05/2025, 12:47 - Dh Furniture: What's your villa number sir 13/05/2025, 12:47 - Sebastian: Juniper 35 13/05/2025, 12:47 - Sebastian: location: https://maps.google.com/?q=24.9969041,55.3974843 13/05/2025, 12:47 - Dh Furniture: Ok sir 13/05/2025, 12:48 - Dh Furniture: 10-12 min I will be there 13/05/2025, 12:48 - Sebastian: Ok. 13/05/2025, 14:24 - Dh Furniture: 13/05/2025, 14:25 - Dh Furniture: 13/05/2025, 17:25 - Dh Furniture: 13/05/2025, 17:25 - Dh Furniture: your invoice sir 13/05/2025, 17:27 - Sebastian: Thank you Muhammad 13/05/2025, 17:28 - Sebastian: So, next step it to get the final design 13/05/2025, 17:28 - Dh Furniture: Welcome sir 13/05/2025, 17:28 - Dh Furniture: I will try to send today sir otherwise tomorrow I will share with you the design 13/05/2025, 17:29 - Sebastian: Sure. No rush. 13/05/2025, 17:29 - Dh Furniture: Thank you sir 14/05/2025, 13:56 - Dh Furniture: 14/05/2025, 14:04 - Sebastian: Ok. Let me analyze it for a while. At first impression there is no space for the center speaker below the projector. 14/05/2025, 14:05 - Dh Furniture: 14/05/2025, 14:05 - Dh Furniture: It's 9cm if you want we can make bigger then that also 14/05/2025, 14:09 - Sebastian: The center speaker is 14 cm tall 14/05/2025, 14:10 - Sebastian: And the width of the center top. Can in be 60 cm. The projector eject a lot of hot air. So it needs some room 14/05/2025, 14:11 - Dh Furniture: Ok we will make 60cm 14/05/2025, 14:11 - Dh Furniture: That will come under projector ryt 14/05/2025, 14:11 - Sebastian: Yes 14/05/2025, 14:11 - Dh Furniture: I will change sir 14/05/2025, 14:12 - Sebastian: And how would it look if the lateral tops don't have a space below it? I don't want the speakers to be that high 14/05/2025, 14:13 - Sebastian: And the moving tray is accounted for? 14/05/2025, 14:53 - Dh Furniture: You mean you want to remove the space below that 2 high boxes 14/05/2025, 14:53 - Dh Furniture: Moving tray will be fixed same area 14/05/2025, 14:54 - Dh Furniture: That 50cm space it will be fixed there 14/05/2025, 14:56 - Sebastian: Yes. The idea is to put the speakers on top of that 81 cm space. But they can't be too high 14/05/2025, 14:57 - Dh Furniture: Ok will change 14/05/2025, 16:00 - Dh Furniture: 14/05/2025, 16:01 - Dh Furniture: U mean like this sir? 14/05/2025, 16:30 - Sebastian: The reason for the 2 humps is the movable tray? 14/05/2025, 16:31 - Dh Furniture: No sir that we talk yesterday that it will be open for turntable and other box to keep 14/05/2025, 16:31 - Dh Furniture: Tray will be fixed on 50cm area for projector 14/05/2025, 16:31 - Dh Furniture: Or you want tray alsofor 2 boxes? 14/05/2025, 16:32 - Sebastian: No. Just the projector has to move to center the image on the screen 14/05/2025, 16:32 - Dh Furniture: Ok 14/05/2025, 16:32 - Sebastian: I have visits now. I will take a look tonight in detail and get back to you 14/05/2025, 16:32 - Dh Furniture: If you want tray inside humps we can provide also 14/05/2025, 16:32 - Dh Furniture: Ok sir no problem 15/05/2025, 00:12 - Sebastian: 15/05/2025, 00:13 - Sebastian: Ok. I have been working on this. Is it possible to put a moving platform on top of the media center? 15/05/2025, 00:13 - Sebastian: Check the blueprint and let's improve it 15/05/2025, 00:14 - Sebastian: Everything is up to scale. In red the equipments I have to fit 15/05/2025, 00:16 - Sebastian: Ahh. I forgot to put the measure of the gap behind the furniture. 10 cm 15/05/2025, 00:22 - Sebastian: 15/05/2025, 09:15 - Dh Furniture: Good morning sir 15/05/2025, 09:16 - Dh Furniture: Ok sir I will make it again and share with you 15/05/2025, 09:55 - Sebastian: Ok 16/05/2025, 10:21 - Sebastian: Any feedback on the design? 16/05/2025, 17:25 - Sebastian: Hello? 16/05/2025, 17:52 - Dh Furniture: Hello sir 16/05/2025, 17:52 - Dh Furniture: How are you sir 16/05/2025, 17:52 - Dh Furniture: Sorry sir I was busy yesterday 16/05/2025, 17:52 - Dh Furniture: Tomorrow I will send you 16/05/2025, 17:53 - Sebastian: All good. How are you? 16/05/2025, 17:53 - Dh Furniture: Good sir 16/05/2025, 20:58 - Sebastian: Any updates? 16/05/2025, 21:22 - Dh Furniture: Tomorrow I will send you sir 16/05/2025, 21:23 - Sebastian: Ok. Tomorrow I have to travel. So take your time. I should able to see your message by 8 pm 16/05/2025, 21:23 - Dh Furniture: Sorry sir yesterday I was busy and today is off 16/05/2025, 21:23 - Dh Furniture: Ok sir 17/05/2025, 10:34 - Dh Furniture: 17/05/2025, 10:35 - Dh Furniture: sizes will be like this sir 17/05/2025, 10:35 - Dh Furniture: 140cm drawers cant be done so we need to make 6 drawers 2 80cm and 4 70cm 18/05/2025, 00:32 - Sebastian: Ok. To pass the cables on the back. What is the system? 18/05/2025, 08:58 - Dh Furniture: On back side we will provide hole and also 10cm space as per we discussed. 18/05/2025, 12:50 - Sebastian: Can it be rectangular spaces on tne bottom of the shelf? 18/05/2025, 12:50 - Sebastian: 18/05/2025, 12:50 - Sebastian: Something like this? 18/05/2025, 12:50 - Dh Furniture: The cable space? 18/05/2025, 12:51 - Sebastian: Yes. Holes to pass the cables 18/05/2025, 12:51 - Dh Furniture: You mean u want rectangular holes 18/05/2025, 12:51 - Dh Furniture: Ok 18/05/2025, 12:51 - Sebastian: Yes 18/05/2025, 12:51 - Dh Furniture: Ok 18/05/2025, 12:55 - Sebastian: I have my schedule for June. I guess is not possible to deliver on May 28th. So the next date I am available is June 20th 18/05/2025, 14:47 - Dh Furniture: We will try our level best to deliver on 28th sir 18/05/2025, 14:49 - Sebastian: That would be great. 20/05/2025, 09:47 - Dh Furniture: 20/05/2025, 09:58 - Dh Furniture: 20/05/2025, 09:59 - Dh Furniture: this one for cabinet 20/05/2025, 18:40 - Sebastian: Hello. I will be at home tonight. I will check and let you know tomorrow. Thanks!! 20/05/2025, 18:41 - Dh Furniture: ok sir 21/05/2025, 11:52 - Dh Furniture: Did you check sir? 21/05/2025, 12:27 - Sebastian: Still thinking with the wifw 21/05/2025, 12:40 - Dh Furniture: Ok sir 21/05/2025, 12:53 - Sebastian: It says 236 cm height? 21/05/2025, 12:54 - Dh Furniture: That's for panel sir 21/05/2025, 12:54 - Sebastian: Ahh 21/05/2025, 12:55 - Dh Furniture: Drawers will be 40cm high 21/05/2025, 13:00 - Sebastian: 20cm the drawers and 20cm the shelf. Correct? 21/05/2025, 13:00 - Sebastian: And the tray on top 21/05/2025, 13:02 - Sebastian: I think the furniture is almost decided. We are thinking about the closet. We are thinking how to maximize the space 21/05/2025, 13:03 - Dh Furniture: Yes sir 21/05/2025, 13:03 - Dh Furniture: The tall cabinet 21/05/2025, 13:04 - Sebastian: Yes. We are brainstorming what we want there 21/05/2025, 13:06 - Dh Furniture: Ok sir 21/05/2025, 13:14 - Sebastian: 21/05/2025, 13:15 - Sebastian: The walls have to have a cover. Because I think it is an unpainted wall behind the actual cabinet 21/05/2025, 13:24 - Dh Furniture: Yes sir that's only plaster behind 21/05/2025, 13:31 - Sebastian: Exactly. Any suggestions? 21/05/2025, 13:40 - Dh Furniture: We can do 1 thing we can make full cabinet open but back wood will be there 21/05/2025, 13:40 - Dh Furniture: Like this but back side covered 21/05/2025, 13:40 - Dh Furniture: I will make and send to you 21/05/2025, 13:41 - Sebastian: Ok. Please, to visualize it. Any colour suggestions? 21/05/2025, 13:42 - Dh Furniture: Color we can do same it's better 21/05/2025, 14:20 - Sebastian: My wife does not want 2 colors. So, only the color of the drawers? 21/05/2025, 14:21 - Dh Furniture: For cabinet or tv unit sir? 21/05/2025, 14:21 - Sebastian: For the cabinet 21/05/2025, 14:22 - Sebastian: The tv unit is OK. We just need to see about the cable holes 21/05/2025, 14:22 - Dh Furniture: That's what I suggested also sir 1 colour 21/05/2025, 14:23 - Dh Furniture: That they will make there so no issue with that 21/05/2025, 14:23 - Sebastian: Ok...let's see how it looks 21/05/2025, 14:23 - Dh Furniture: Ok sir I will make and send you 21/05/2025, 14:23 - Sebastian: Thanks!! 21/05/2025, 14:23 - Sebastian: The drawers on the tv unit have handles? 21/05/2025, 14:24 - Dh Furniture: You want handle or push open 21/05/2025, 14:25 - Sebastian: Push open. Handles would open another discussion with the wife πŸ˜… 21/05/2025, 14:30 - Dh Furniture: Ok 22/05/2025, 13:01 - Sebastian: I just measure the space for the tv unit again. Is exactly 440 cm. Maybe is a good idea to make it 430 cm, so there is a bit of space 22/05/2025, 13:03 - Dh Furniture: Ok Sir will change it to 430cm 24/05/2025, 12:59 - Sebastian: Any news on the cabinet? 24/05/2025, 16:38 - Dh Furniture: The one you said need to change to open whole? 24/05/2025, 19:48 - Sebastian: Yes 25/05/2025, 13:04 - Sebastian: Do you think you will be able to deliver on the 28th. Or do we agree on June 20? 25/05/2025, 13:05 - Dh Furniture: 20 June I think sir 25/05/2025, 13:05 - Sebastian: Ok. No problem. No time pressure 26/05/2025, 09:52 - Dh Furniture: 26/05/2025, 09:52 - Dh Furniture: 26/05/2025, 09:53 - Dh Furniture: we can make like this one sir 26/05/2025, 09:55 - Sebastian: Ok. Let me show it to my wife. I am out of Dubai. So give me a couple of days 26/05/2025, 09:56 - Dh Furniture: sure sir no problem 28/05/2025, 16:05 - Sebastian: Ok. We liked it 28/05/2025, 16:06 - Sebastian: How many trays would look OK? 29/05/2025, 09:14 - Dh Furniture: 5 shelves will come if we make gap 40cm each 29/05/2025, 09:37 - Sebastian: 40 cm seems fine 29/05/2025, 09:39 - Dh Furniture: yes 5shelves will come 29/05/2025, 09:39 - Sebastian: πŸ‘πŸΌ 05/06/2025, 19:53 - Sebastian: Hello. So, we are OK with the designs? Any questions? 08/06/2025, 18:21 - Sebastian: Hello? 08/06/2025, 18:52 - Dh Furniture: Hello sir 08/06/2025, 18:58 - Sebastian: So. Delivery on the 20th? 08/06/2025, 18:58 - Dh Furniture: Yes sir 08/06/2025, 19:09 - Sebastian: πŸ‘πŸΌπŸ‘πŸΌ 12/06/2025, 21:37 - Sebastian: Do you have the last measures of the TV unit? 14/06/2025, 20:22 - Sebastian: Hello? 16/06/2025, 20:32 - Sebastian: Please. Confirm the measures of the tv unit 16/06/2025, 20:34 - Sebastian: And can you send me the IDs of the people who will do the installation? I need to request access to Damac 17/06/2025, 08:00 - Sebastian: No response? 17/06/2025, 08:45 - Dh Furniture: Good morning sir 17/06/2025, 08:45 - Dh Furniture: I will update you later 18/06/2025, 16:59 - Sebastian: Ok 19/06/2025, 08:32 - Sebastian: I will be flying all day today. Since you did not send the documents, I could not get the access from Damac. So we have to set a new date 19/06/2025, 08:32 - Sebastian: Disconnecting for the next 16 hours 19/06/2025, 11:55 - Dh Furniture: good afternoon sir 19/06/2025, 11:56 - Dh Furniture: sunday your delivery will come 19/06/2025, 23:04 - Sebastian: I think on Sunday they don't let working with drilling involved 20/06/2025, 13:00 - Sebastian: Tuesday? 20/06/2025, 13:35 - Dh Furniture: Ok sir 20/06/2025, 13:36 - Sebastian: πŸ‘πŸΌ 22/06/2025, 12:35 - Sebastian: Remember to send me the ID of the people coming on tuesday to get them the access from Damac 22/06/2025, 12:35 - Sebastian: And the plate number of the car they are coming 22/06/2025, 12:36 - Sebastian: And the Company licence 22/06/2025, 12:36 - Dh Furniture: ok sir i will share you shortly 23/06/2025, 11:14 - Sebastian: Please remember to send me the data. 23/06/2025, 11:14 - Sebastian: If you send it too late, Damac will not approve the entrance 23/06/2025, 14:08 - Sebastian: Muhammad, any problems? 24/06/2025, 10:02 - Sebastian: null 24/06/2025, 10:12 - Sebastian: 24/06/2025, 10:12 - Sebastian: Today I am filing a eCrime report on you 24/06/2025, 10:13 - Dh Furniture: sir i will send you delivery guy number kindly contact him 24/06/2025, 10:13 - Dh Furniture: +971 54 586 4212 24/06/2025, 10:13 - Dh Furniture: kindly contact him 24/06/2025, 10:20 - Sebastian: They don't answer. I will send the crime report at 14:00 hours if they don't contact me 24/06/2025, 10:28 - Dh Furniture: Today they are coming 24/06/2025, 10:29 - Sebastian: Muhammad never sent your documents, so they will not let you in 24/06/2025, 10:29 - Sebastian: I need Company licence, ID of the people who will come and plate number of the vehicle 24/06/2025, 10:30 - Dh Furniture: 24/06/2025, 10:34 - Sebastian: When you send the rest of the info I can request the access for tomorrow 24/06/2025, 10:35 - Dh Furniture: give me 10 min 24/06/2025, 10:35 - Sebastian: Counting... 24/06/2025, 11:07 - Sebastian: Any troubles? 24/06/2025, 11:08 - Dh Furniture: yes sir i checked hes waiting for one guy to send his id picture 24/06/2025, 11:09 - Sebastian: Ok 24/06/2025, 11:37 - Sebastian: Send me the info you have available. Once I got the entrance clearance I can update the extra person 24/06/2025, 14:03 - Sebastian: Ok. According to the police app, the following steps is to ask you for a full refund 24/06/2025, 14:04 - Sebastian: Will you give me the refund? 24/06/2025, 14:05 - Dh Furniture: Sir it's customized items and it's not refundable 24/06/2025, 14:05 - Dh Furniture: Your items are ready 24/06/2025, 14:06 - Sebastian: Then send me the info 24/06/2025, 14:06 - Sebastian: Is refundable if you are not going to deliver 24/06/2025, 14:06 - Dh Furniture: Sir tomorrow we will deliver 24/06/2025, 14:07 - Sebastian: You can't if you don't have access to the community. That is why I need your documents 24/06/2025, 14:11 - Dh Furniture: 24/06/2025, 14:11 - Dh Furniture: 24/06/2025, 14:13 - Dh Furniture: Ids for team 24/06/2025, 14:14 - Sebastian: Ok. Thanks. Just missing the plate number 24/06/2025, 14:14 - Sebastian: At what time are they comming? 24/06/2025, 14:14 - Dh Furniture: 1 min 24/06/2025, 14:14 - Dh Furniture: Afternoon sir 24/06/2025, 14:15 - Sebastian: Ok 24/06/2025, 14:17 - Dh Furniture: 24/06/2025, 14:20 - Sebastian: Ok. Thank you very much. I will send the mail with the access pass as soon as I get it 24/06/2025, 14:21 - Dh Furniture: Ok sir 24/06/2025, 14:29 - Sebastian: Ok. I sent the request. Probably I will get the reply tomorrow morning 24/06/2025, 14:30 - Sebastian: Any specific time they will come? I have to work tomorrow night and I need to sleep around 6 pm 24/06/2025, 14:37 - Dh Furniture: let me check 25/06/2025, 10:27 - Sebastian: 25/06/2025, 10:27 - Sebastian: When they come, they have to show this mail and mention they are coming to Juniper 35. Sebastian's house 25/06/2025, 10:29 - Dh Furniture: ok sir i will forward them 25/06/2025, 10:29 - Sebastian: 25/06/2025, 10:30 - Sebastian: This is the proper access authorization 25/06/2025, 10:30 - Dh Furniture: Ok sir 25/06/2025, 10:30 - Sebastian: Please give me a timeframe when I can expect them 25/06/2025, 10:33 - Dh Furniture: i will imfor you shortly sir 25/06/2025, 11:38 - Sebastian: Nothing yet? 25/06/2025, 11:59 - Dh Furniture: Between 1-2pm 25/06/2025, 11:59 - Sebastian: Very nice. Thank you 25/06/2025, 14:06 - Sebastian: Any update. They did not come between 1 an 2 25/06/2025, 14:07 - Dh Furniture: let me check sir 25/06/2025, 14:47 - Sebastian: No news? 25/06/2025, 14:48 - Dh Furniture: i checked sir 25/06/2025, 14:48 - Dh Furniture: they stuck somewhere 25/06/2025, 14:48 - Dh Furniture: 4pm they willbe there 25/06/2025, 14:48 - Sebastian: Let's see 25/06/2025, 16:13 - Sebastian: Ok. Now we can talk about a refund? 25/06/2025, 16:37 - Sebastian: Last chance. Let's rebook for friday, 10 am 25/06/2025, 16:39 - Dh Furniture: ok sir 25/06/2025, 16:40 - Sebastian: Refund if you don't deliver? 25/06/2025, 16:40 - Dh Furniture: we will deliver sir 25/06/2025, 16:41 - Sebastian: Sure, but if you don't do it on Friday, 10 am, I will need a refund 26/06/2025, 13:38 - Sebastian: Yesterday the delivery guys contacted me 26/06/2025, 13:38 - Sebastian: But it was too late. I had to sleep for a night flight 26/06/2025, 13:40 - Sebastian: Can you arrange the delivery for tomorrow? Between 12 and 6 pm is ok 26/06/2025, 13:40 - Dh Furniture: Ok sir 27/06/2025, 11:59 - Sebastian: Ok. I hope everything works today 27/06/2025, 11:59 - Dh Furniture: yes sir 27/06/2025, 12:00 - Dh Furniture: 2pm they will be there maximum 27/06/2025, 12:01 - Sebastian: Ok. Very nice 27/06/2025, 14:45 - Sebastian: Nothing yet 27/06/2025, 15:09 - Dh Furniture: Sorry sir they were praying they will call u now kindly share them your pin location 27/06/2025, 15:11 - Sebastian: Ok. They called me 27/06/2025, 15:20 - Dh Furniture: you will pay remaining amount in cash sir or by payment link 27/06/2025, 15:20 - Sebastian: Payment link please 27/06/2025, 15:21 - Dh Furniture: ok sir i will send you 27/06/2025, 15:22 - Dh Furniture: https://buy.stripe.com/14A00kab09DocBL4gwa7D2Q 27/06/2025, 16:54 - Sebastian: I don't understand the person 27/06/2025, 16:54 - Sebastian: He is telling me to talk to you 11/07/2025, 17:03 - Sebastian: Hello Muhammad. I received a reply from the Consumer Deparment. Before moving forward with extra actions, I have to try to solve the issue with your Company 11/07/2025, 17:05 - Sebastian: I suggest the next agreement. I will pay 2.000 dhs before you install the furniture and the cabinet. And the other 1400 after any issue is solved. Is this compromise solution good for you? 12/07/2025, 10:22 - Dh Furniture: let me check with managment 12/07/2025, 12:03 - Sebastian: Ok 14/07/2025, 09:12 - Sebastian: Any response? 14/07/2025, 19:09 - Sebastian: Do you have an email? 14/07/2025, 19:12 - Dh Furniture: I checked with management 14/07/2025, 19:12 - Dh Furniture: They are saying the same that balance should be clear before delivery 14/07/2025, 19:13 - Sebastian: So. We are unable to find a solution between us? 14/07/2025, 19:13 - Dh Furniture: Sir that's company policy and before taking order I explained that also 14/07/2025, 19:14 - Dh Furniture: We even bring items at your door step so you can check and pay remaining dues before fixing 14/07/2025, 19:14 - Sebastian: And I accepted that. But then you delayed te shipment, and you dissapeared without resonding my questions. Then I lost trust in you 14/07/2025, 19:15 - Sebastian: I have no certainty that you will respond if there is something wrong 14/07/2025, 19:15 - Dh Furniture: Sir I responded to you I always update you regarding time and dates 14/07/2025, 19:15 - Sebastian: No. You dissapeared for a few days 14/07/2025, 19:16 - Dh Furniture: location: https://maps.google.com/?q=25.0572662,55.2418219 14/07/2025, 19:16 - Sebastian: Remember that I almost had to check with the police what to do? 14/07/2025, 19:16 - Dh Furniture: This is our location sir 14/07/2025, 19:16 - Dh Furniture: If any issues happen we will resolve 14/07/2025, 19:17 - Dh Furniture: And it is made as per job orders 14/07/2025, 19:17 - Sebastian: I think I am proposing a just and fair middle ground 14/07/2025, 19:18 - Dh Furniture: Sir that's company policy and we can't go against that from my side I even dispatched delivery to your door step to check items normally we don't do that 14/07/2025, 19:19 - Sebastian: Ok. Consumer Department asked me to try to reach an understanding with your Company. Is official that did not work 14/07/2025, 19:21 - Sebastian: Do you agree that we can't solve the issue between both parts? 14/07/2025, 19:22 - Sebastian: I sent an email to your Company. I wanted to send you a copy for your i formation 16/07/2025, 12:51 - Sebastian: Ok. I am tired of all this situation. I will pay. When will you deliver? 16/07/2025, 12:54 - Dh Furniture: Let me check with delivery department 17/07/2025, 13:10 - Sebastian: Any update? 17/07/2025, 17:11 - Dh Furniture: sunday they will bring 17/07/2025, 17:12 - Sebastian: I can next Wednesday 23 or Thursday 24 17/07/2025, 17:14 - Dh Furniture: ok 17/07/2025, 17:15 - Sebastian: Can we lock the date on Wednesday 23 at 2 pm? 17/07/2025, 17:15 - Dh Furniture: ok 17/07/2025, 17:16 - Sebastian: Please, send me the ID and plate of the people. So I can get the access. I need it by Monday 17/07/2025, 17:16 - Dh Furniture: ok 21/07/2025, 10:16 - Sebastian: All good for Wednesday? 21/07/2025, 10:16 - Dh Furniture: Yes sir 21/07/2025, 10:17 - Sebastian: Thanks. Please remember to send me the IDs and the plate number 21/07/2025, 10:17 - Dh Furniture: Ok sir 22/07/2025, 12:00 - Sebastian: Is getting late to send the documents to Damac 22/07/2025, 12:08 - Dh Furniture: i will send u in 1 hour 22/07/2025, 12:08 - Sebastian: Thanks 22/07/2025, 12:13 - Dh Furniture: welcome 22/07/2025, 15:02 - Sebastian: No news yet? 22/07/2025, 15:23 - Dh Furniture: 22/07/2025, 15:23 - Dh Furniture: 22/07/2025, 15:33 - Sebastian: Ok. Only one person? 22/07/2025, 15:34 - Dh Furniture: sir with one id also he can make permit 22/07/2025, 15:34 - Sebastian: Ok. I will try 22/07/2025, 15:34 - Dh Furniture: ok sir 22/07/2025, 15:42 - Sebastian: 22/07/2025, 15:44 - Dh Furniture: ok sir 22/07/2025, 17:01 - Dh Furniture: https://buy.stripe.com/8x26oI0Aq16S45f00ga7D3l 22/07/2025, 17:01 - Dh Furniture: payment link for remaining balance sir 22/07/2025, 17:01 - Sebastian: I have the cash 22/07/2025, 17:01 - Dh Furniture: ok 23/07/2025, 12:31 - Dh Furniture: 23/07/2025, 12:31 - Dh Furniture: good afternoon sir while loading sir theres some paint damaged today they will do repaint and bring tomorrow 23/07/2025, 12:33 - Sebastian: Ok. In that case, it has to be before 2 pm. 23/07/2025, 12:37 - Dh Furniture: ok sir 23/07/2025, 12:40 - Sebastian: Can you send me a picture of the furniture. To see how it looks? 23/07/2025, 12:43 - Dh Furniture: yes sir i will send you once they rectify paint issue 23/07/2025, 12:44 - Sebastian: Ok 24/07/2025, 13:25 - Sebastian: So, you are not delivering today 24/07/2025, 13:28 - Dh Furniture: Sir actually our vehicle go abu dhabi yesterday for deliveries and it still didn't returned back 24/07/2025, 13:28 - Dh Furniture: Can we come tomorrow 24/07/2025, 13:28 - Dh Furniture: 24/07/2025, 13:28 - Dh Furniture: 24/07/2025, 13:28 - Dh Furniture: Painting work is done already 24/07/2025, 13:30 - Sebastian: It does not look like this 24/07/2025, 13:31 - Sebastian: Tomorrow is OK. But no later than 2 pm. 24/07/2025, 13:36 - Dh Furniture: Okay 24/07/2025, 13:37 - Sebastian: Are you sure that is my furniture? 24/07/2025, 13:37 - Dh Furniture: yes sir 24/07/2025, 13:38 - Sebastian: But is different from what we design. Right? 24/07/2025, 13:38 - Dh Furniture: sir that is part of that design 24/07/2025, 13:39 - Sebastian: So, is separated in different pieces? 24/07/2025, 13:39 - Dh Furniture: yes they will assemble there 24/07/2025, 13:39 - Sebastian: I understand. Can you send me pictures of the other parts? 24/07/2025, 13:40 - Dh Furniture: ok 25/07/2025, 11:21 - Sebastian: Are you delivering today? 25/07/2025, 12:55 - Sebastian: Hello? 25/07/2025, 14:26 - Sebastian: What happened today?